Enterprise AI meets human intelligence

Mercor helped the world's leading AI labs transform human expertise into better AI models. Now we use that same expertise to help enterprises identify where AI creates value, deploy it into production, and continuously improve it over time. Do it all with Mercor Enterprise AI.

Selected engagements

How we help enterprises put AI to work.

From AI opportunity assessments to production deployments, every engagement delivers measurable business outcomes.

Technology | Agent Deployment

Site Reliability Engineering

50%+

Reduction in median time to mitigation

Mercor built an AI incident response agent for the customer's engineering team. Using historical incidents and engineer-defined success criteria, we benchmarked every version before deployment and continuously improved performance in production.

Private Equity | Diagnostics

Value Creation Assessment

$7–9M

Upside run-rate savings identified

The target had invested in AI before without success. Mercor mapped high-value workflows, built and benchmarked working models on the company's own data, and validated projected savings against real performance before the deal closed.

Enterprise Software | Diagnostics

Workflow Diagnostic

25

Candidate AI workflows identified across seven functions

With 1,000+ employees and AI already deployed across several functions, the company lacked a clear view of where to invest next. Mercor mapped workflows, systems and existing AI deployments across the business identifying 25 candidate workflows and prioritizing five agents for deployment over the next twelve months.

PE Firm | Diagnostics

Value Creation Assessment

$20M

Annual Run-Rate Impact Identified by 2031

Mercor mapped how the business created value, assessed AI opportunities and disruption risk, and built a sequenced implementation roadmap identifying ~$4M in near-term net value and $20M in annual run-rate impact by 2031.

Mercor | Agent Deployment

Customer Success

~12,000

Support requests handled each week

Mercor built an AI support system that triages every customer request, resolves routine questions automatically, and routes complex issues to the right expert. Every response is evaluated against company policy, and failures continuously improve the system.

Enterprise Software | Optimization

Production Readiness Evaluation

132

Agent runs expert-graded across real-world HR tasks

Mercor leveraged its network of HR experts to build task-specific quality standards and evaluate the agent across employee and manager tasks, with independent runs per task. The evaluation pinpointed where and why performance fell short and translated those findings into prioritized improvements, including ship-blocking issues.

Our approach

Built for Enterprise AI

Every engagement combines business expertise, Forward Deployed Engineers, and a platform that powers AI from discovery through continuous improvement.

Business Expertise

We understand how enterprise work actually gets done.

Forward Deployed Engineers

We build and deploy AI into your workflows.

Mercor Enterprise Platform

We unify context, connectors, and evaluation in one platform.

Our offerings

How we partner with enterprises.

The complete AI lifecycle. Engage Mercor where you need us most.

01Discover
02Deploy
03Improve
04Monetize

01 Discover · Agent Diagnostics

Identify high-value AI opportunities.

Most organizations don't know which workflows are worth automating. Mercor combines AI interviews, enterprise data, and workflow discovery to capture tacit organizational knowledge and identify the highest-value opportunities for AI. What you get:

  • Ranked list of agent opportunities
  • Workflow and context map
  • Prioritized implementation roadmap
  • ROI estimates and execution plan
Discover
Organization1,240 people96,412 sourcesFinanceHighEngineeringMediumCust. OpsHighLegalLowAccounts payable9 people 1.2K sourcesMonth-end close6 people 840 sourcesProcurement4 people 610 sourcesInvoice exception triageAI Potential: High6 people 38 sourcesVariance analysisAI Potential: High4 people 26 sourcesAnomaly investigationAI Potential: Medium3 people 19 sourcesAP ManagerAccountantControllerInvoice dataAccounting policiesVendor records

Invoice exception triage

Accounts payable · Finance

AI potential High

People 6

Sources 38

Frequency 5.2K runs/yr

Judgement Medium

Source confidence High

Sources · 38 traces

Open deep-dive

02 Deploy · Agent Deployment

Deploy AI into production.

We build AI agents around your workflows, systems, and quality standards. We define evaluations based on what good looks like for your business, then integrate agents into the tools and workflows your teams already use. Performance is continuously evaluated and improved in production. What you get:

  • Production-ready AI agents
  • Custom evaluations based on your quality standards
  • Integration into existing tools and workflows
  • Continuous performance improvement
Deployment
AgentEvaluationsFiles
Runtime analysisRan 2m agoRe-run

Score

96%

Verifiers run

5/8

Duration

52.4s

line-item-accuracyLLM judge100%

Every line matched a purchase order line and a receiving quantity. No line was matched twice, and the posted totals reconcile to the source documents.

policy-adherenceLLM judge100%

All variances stayed inside the 2% tolerance the client defined. The four invoices above tolerance were held for approval rather than posted.

confidence-gateAgent86%

Two exceptions posted just above the confidence threshold. Both were correct, but the margin is thin enough that the gate is worth raising.

escalation-routingAgentDidn’t activate

No invoice in this batch required vendor outreach, so the escalation path was never taken.

source-citationLLM judge100%

Each held invoice links the PO, the receipt, and the computed variance. No claim in the summary is unsupported by a document.

03 Improve · Agent Optimization

Optimize every agent in production.

Mercor reviews AI already in production, from codebase and agent architecture to prompts, context, tools, model selection, and evaluations, to identify what’s holding it back and improve performance. What you get:

  • Agent architecture and code review
  • Prompt, context, and tool optimization
  • Model selection and routing
  • Evaluation and production monitoring
Optimization
Effectiveness vs. cost
0.600.801.00$0.00$1.00$2.00Model A
Model ASelected

Score

92%

Cost per run

$0.72

Runs

181

Invoice reconciliation100%
Purchase-order matching92%

04 Monetize · Data Monetization

Unlock new data revenue

Mercor identifies where your data may be valuable to leading AI labs, then manages anonymization, sourcing, and licensing on your behalf. Data monetization is always opt-in. You choose what data, if any, is made available for licensing. What you get:

  • New data licensing revenue
  • Data anonymization and preparation
  • AI lab sourcing and licensing
  • Full control over what gets licensed
Data licensing
Connected tools6 of 9 selected
Slack
MS Outlook
MS Teams
Gmail
Google Drive
MS SharePoint
MS Calendar
MS OneDrive
Google Calendar
Data licensing opportunity

6 connected sources

3 eligible sources

Ready for review

Customer approval required

Review opportunity
Security & Control

Your security team is going to ask about us.

Mercor agents operate only within the systems, data, and permissions you define.

Flexible Deployment

Deploy Mercor in the environment that meets your security requirements, from managed deployments to customer-controlled infrastructure.

Scoped Access

Agents are only granted access to the systems, data, and permissions you explicitly authorize.

Enterprise Controls

Your organization defines how agents interact with enterprise systems through existing security, identity, and access policies.

Monitoring & Auditability

Monitor agent activity, review performance, and maintain visibility into production deployments.

Use Cases

Where AI creates value

Representative functions and workflows where Mercor works with enterprises.

Security & IT

  • Incident Response
  • Vulnerability Triage
  • IT Support
  • Access Management

Software Engineering

  • Code Review
  • Incident Response
  • Testing & QA
  • Developer Support

Finance

  • Invoice Processing
  • Financial Close
  • Expense Auditing
  • Exception Handling

Private Equity

  • AI Due Diligence
  • Portfolio AI Roadmaps
  • Value Creation
  • Portfolio Monitoring

Customer Operations

  • Customer Support
  • Case Routing
  • Customer Onboarding
  • Knowledge Assistants

Talent

  • Candidate Screening
  • Interview Evaluation
  • Recruiting Operations
  • Internal HR Support

Legal & Compliance

  • Contract Review
  • Policy Compliance
  • Regulatory Research
  • Document Analysis
Ready to Move?

Think fast. Deploy faster.

Mercor agents only touch what you scope, and nothing escapes the sandbox.

Book a demo

Frequently Asked Questions

Your enterprise AI questions, answered.

Insights from the frontier,
shared to your inbox.

We believe new learnings drive continuous improvement. That’s why we’re sharing our expertise from running agents in production every day. Subscribe to get enterprise AI insights delivered to you regularly.